Because Confidence Should Come with Peace of Mind, Beautiful!

Hey there, Diva! We want you to love every piece you get from us – whether it’s a star-spangled gem from our ⭐️ Americana Collection, a curve-hugging find from 🏃‍♀️ Activewear, or a steal from our 💰 $18 & Under Sale. But if something isn’t quite perfect, our easy-breezy return and exchange policy is here for you. We’ve designed it to be as clear and straightforward as our checkout – no fashion headaches allowed!

🛍️ Quick Summary for Our Savvy Shoppers:

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • How to Start: Email us at [email protected] with your details (see template below!).
  • Refunds: Issued to your original payment method within 10 business days of us receiving your return.
  • Exchanges: Subject to availability. We’ll guide you through the process.

Our Return & Exchange Policy in Detail

📅 The Timeline

You have 15 days from the date your package is delivered to request a return or exchange. Please note that this is shorter than some retailers because we focus on fast-fashion trends and need to keep our inventory moving to bring you the latest styles!

✅ What Can Be Returned or Exchanged?

Most regular-priced and sale items are eligible, including our popular Bodysuits, Bottoms, Cardigans, and DD DESIGN pieces, provided they meet the condition requirements below.

🚫 What Cannot Be Returned or Exchanged?

To ensure fairness and hygiene for all our Divas, the following cannot be returned:

  • Final Sale Items: Any item specifically marked as “Final Sale” or purchased from a clearance section (e.g., deep discounts like certain “60% OFF Small” promotions may be final).
  • Intimate Apparel & Bodysuits (for hygiene reasons): If the hygiene seal is removed or the item shows signs of being tried on intimately.
  • Damaged or Altered Items: Garments that are damaged due to customer wear, care, or alteration, or are not in their original state.
  • Items without Tags or Original Packaging.

Tip: Always check the product description for any specific “Final Sale” notes before purchasing!

🎽 Condition Requirements

To qualify for a refund or exchange, your item must be:

  • In its original, unused, and unworn condition.
  • Unwashed and free of any scents, stains, or makeup.
  • With all original tags and labels attached securely.
  • In the original packaging (e.g., poly bag).

🔄 The Step-by-Step Process

Step 1: Contact Us Within 15 Days

Don’t just ship the item back! Please email our friendly Seattle-based team at [email protected] with the subject line “Return/Exchange Request” and the following information. You can use our handy template below!

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Discount Divas Team, I’d like to request a [Return / Exchange] for an item from my order. Order Number: [Please provide] Name: [Your Full Name] Email: [Your Email Address] Item(s) for return/exchange: [Product Name, Size, Color] Reason: [e.g., Wrong Size, Changed Mind, Item Defective (please describe)] For Exchanges: Desired new size/color (if available): [Specify] I confirm the item(s) are unworn, unwashed, and have all original tags attached. Thank you, [Your Name]

Step 2: Wait for Our Instructions

We’ll email you back within 2 business days with:

  • Authorization for your return/exchange.
  • The return shipping address (our warehouse).
  • Any specific instructions if needed.

Important: Returns sent without prior authorization may experience significant processing delays.

Step 3: Ship the Item Back

Package the item securely in its original packaging, include a copy of your order confirmation or our RMA email, and ship it to the address we provide. We recommend using a trackable shipping service. Original shipping costs are non-refundable.

Step 4: We Process & You Get Your Refund/Exchange

  • For Returns: Once we receive and inspect your return (usually within 5-7 business days of arrival), we will process your refund.
  • For Exchanges: We will ship out your replacement item once the return is received and approved. If your desired exchange is out of stock, we will issue a refund or contact you for an alternative.

💵 Refunds: Timing & Method

Your security and satisfaction are our top priorities, just like we promise in our Privacy Policy.

  • Timing: Please allow up to 10 business days for the refund to be processed and appear in your original payment account after we approve the return. The exact timing depends on your bank or payment provider (Visa, MasterCard, JCB, PayPal).
  • Method: All refunds are issued to the original payment method used for the purchase.
    • Credit/Debit Card (Visa, MasterCard, JCB): Refunded directly to your card.
    • PayPal: Refunded to your PayPal account.
  • Sale/discounted items are refunded at the price paid.

❓ Frequently Asked Questions

What if my item is defective or incorrect?

Oh no! We’re so sorry if that happened. Please contact us immediately at [email protected] with photos of the issue or the wrong item received. We’ll cover the return shipping and get you a replacement or refund right away!

Do you offer free return shipping?

To keep our prices affordably fabulous for everyone, return shipping is the responsibility of the customer, unless the error is on our end (defective/wrong item).

Can I exchange for a different item?

Our standard exchange is for the same item in a different size or color, subject to availability. For a completely different item, we recommend processing a return and placing a new order to ensure you secure the latest style you want!

Still Have Questions? We’re Here to Help! 💌

Our team is dedicated to making things right. Reach out anytime!

Email: [email protected]
Subject Line for Quick Help: “Return/Exchange Question”

Discount Divas Shop
605 Owagner Lane, Seattle, US 98119

Wear Confidence. Feel Beautiful. Shop Smart.