Wear Confidence. Feel Beautiful. Shop Smart.
Hey there, Diva! We want your Discount Divas experience to be as fabulous as our ⭐️ Americana Collection and as smooth as our 🏃♀️ Activewear. That’s why we’ve crafted clear shipping and return policies – so you can shop with total peace of mind!
✨ Shipping Information
📦 Order Processing: We’re quick! Once you place your order, our Seattle team gets to work. Your order will be processed within 1-2 business days before shipping out.
🚚 Shipping Options
We offer two convenient shipping methods to get your fashion finds to you:
⚡ Standard Shipping – $12.95
For Divas who want their styles fast! We ship via DHL or FedEx with delivery in 10-15 business days after shipping. You’ll get tracking information so you can watch your package make its way to you!
🎁 Free Shipping
For orders over $50, enjoy free shipping via EMS! Delivery typically takes 15-25 business days after shipping. Perfect for when you’re stocking up on our 💰 $18 & Under Sale items or building your ultimate wardrobe!
🌍 Shipping Areas: We ship globally! However, please note that we currently cannot ship to some remote areas and certain Asian regions. If you have questions about your specific location, just reach out to us!
💳 Payment Methods
We accept all major payment methods for your convenience:
- 💳 Visa
- 💳 MasterCard
- 💳 JCB
- 📱 PayPal
📦 Returns & Exchanges
We want you to love every piece you get from us! But if something isn’t quite perfect, our easy-breezy return policy is here for you.
⏰ Return Window: You have 15 days from the delivery date to request a return or exchange. This shorter window helps us keep up with fast-fashion trends and bring you the latest styles!
✅ What Can Be Returned?
Most regular-priced and sale items are eligible, including our popular:
- Bodysuits (with hygiene seal intact)
- Bottoms
- Cardigans
- DD DESIGN pieces
- Casual Jackets
- And more!
🚫 What Cannot Be Returned?
To ensure fairness and hygiene for all our Divas, the following cannot be returned:
- Final Sale Items: Any item marked “Final Sale” or from clearance sections (some “60% OFF Small” promotions may be final)
- Intimate Apparel & Bodysuits: If the hygiene seal is removed or shows signs of intimate try-on
- Damaged or Altered Items: Garments damaged due to customer wear, care, or alteration
- Items Without Tags or Original Packaging
💡 Pro Tip: Always check product descriptions for “Final Sale” notes before purchasing your next fashion find!
🎽 Condition Requirements
To qualify for a refund or exchange, items must be:
- Unworn, unwashed, and in original condition
- Free of scents, stains, or makeup
- With all original tags and labels attached
- In the original packaging (poly bag)
🔄 The Return/Exchange Process
1 Contact Us Within 15 Days
Don’t just ship items back! Email our friendly Seattle team at [email protected] with:
- Subject: “Return/Exchange Request – Order #[Your Order Number]”
- Your order number and details
- Item(s) for return/exchange with size and color
- Reason for return
- For exchanges: desired new size/color
2 Wait for Our Instructions
We’ll email you back within 2 business days with:
- Return authorization
- Our warehouse return address
- Any specific instructions
Returns sent without authorization may experience delays.
3 Ship the Item Back
Package items securely in original packaging with a copy of your order confirmation. Ship to the address we provide using a trackable service.
Original shipping costs are non-refundable unless we made an error.
4 We Process & You Get Your Refund/Exchange
For Returns: Once we receive and inspect your return (within 5-7 business days), we’ll process your refund.
For Exchanges: We’ll ship your replacement once the return is approved. If out of stock, we’ll issue a refund or contact you for alternatives.
💵 Refunds: Timing & Method
⏱️ Timing: Please allow up to 10 business days for refunds to process and appear in your account after we approve the return. Timing depends on your bank or payment provider.
💳 Method: All refunds go to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunded directly to your card
- PayPal: Refunded to your PayPal account
Sale items are refunded at the price paid.
❓ Frequently Asked Questions
What if my item is defective or incorrect?
Oh no! We’re so sorry if that happened. Contact us immediately at [email protected] with photos. We’ll cover return shipping and get you a replacement or refund right away!
Do you offer free return shipping?
To keep our prices affordably fabulous, return shipping is the customer’s responsibility unless the error is on our end (defective/wrong item).
Can I exchange for a different item?
Our standard exchange is for the same item in a different size/color. For a different item, we recommend processing a return and placing a new order to secure the latest style!
💌 Still Have Questions? We’re Here to Help!
Our Seattle-based team is dedicated to making things right. Reach out anytime!
Email: [email protected]
Subject Line for Quick Help: “Return/Exchange Question”
Address: Discount Divas Shop, 605 Owagner Lane, Seattle, US 98119